Product Warranty, Returns and Refunds Policy

1. Product Warranty Periods

We are committed to providing quality products and after-sales support. Our voluntary warranty periods are as follows:

• Furniture, Fitness and Gym Equipment, and Household Products: 12-month warranty.

• Batteries: 6-month warranty.

• Sihoo Ergonomic Chairs: 36-month manufacturer's warranty, subject to the applicable manufacturer warranty terms.

These warranty periods apply to the voluntary warranties offered for the relevant products. They do not limit any rights or remedies available under the Australian Consumer Law (ACL), which may apply beyond the stated warranty period depending on the product and circumstances.

2. Warranty Claims

If you believe your product has a fault or defect, please contact our customer service team with your order number, a description of the issue, and clear photographs or videos where appropriate.

We may request additional information or arrange an inspection to assess the reported issue and determine an appropriate remedy.

Depending on the nature and severity of the problem, the remedy may include repair, replacement, refund or another appropriate resolution in accordance with the applicable warranty terms and the ACL.

Where a product needs to be returned for assessment or repair, we will provide instructions regarding the return arrangements. We will not require customers to bear costs that we are legally required to cover under the ACL.

A warranty claim will be assessed on its individual merits. Normal wear and tear, accidental damage, misuse, unauthorised modifications and damage caused by failure to follow reasonable product care or assembly instructions may not be covered by the voluntary warranty, subject to applicable consumer rights.

3. Change-of-Mind Returns

We offer change-of-mind returns within 30 days of delivery, subject to the conditions below.

To qualify for a change-of-mind return, the product must be:

• Unopened and unused.

• Undamaged and in its original condition.

• Returned with its original packaging, accessories, manuals and included components.

• Accompanied by proof of purchase or the original order details.

Please contact our customer service team before returning any item. Returns must be authorised before dispatch to our warehouse.

After the 30-day change-of-mind period, we do not accept returns solely because a customer has changed their mind, and order cancellations may no longer be available once an order has been processed or dispatched.

Important: This change-of-mind policy does not restrict a customer's rights to a remedy for goods that fail to meet applicable consumer guarantees under the ACL.

Products Excluded from Change-of-Mind Returns

Change-of-mind returns are not accepted for:

• Mattresses.

• Personal care products.

• Skincare products.

• Floor-stock items.

• Products sold as “As Is” with specific defects or variations disclosed before purchase.

• Discontinued items where the exclusion was clearly disclosed before purchase, subject to applicable law.

These exclusions apply to change-of-mind returns only and do not exclude remedies required under the ACL.

4. Refunds and Change-of-Mind Return Costs

For approved change-of-mind returns, the following costs may apply, provided they were properly disclosed before purchase and are lawful in the circumstances:

• Original delivery costs: Original delivery charges are generally not refundable for a change-of-mind return where permitted by law. Where free delivery was provided, any applicable delivery charge or adjustment must have been clearly disclosed and must be lawful and reasonable.

• Return shipping: Customers may be required to arrange and pay for return shipping for approved change-of-mind returns.

• Restocking fee: A 20% restocking fee may apply to eligible change-of-mind returns to cover reasonable handling and warehouse processing costs, where properly disclosed and legally permissible.

Any applicable deductions will be explained when the return is approved. We will confirm the estimated refund amount and relevant charges before the customer proceeds with the return.

These deductions do not apply where they would unlawfully limit a customer's rights under the ACL. In particular, we will not impose a change-of-mind restocking fee or make an unlawful deduction from a refund required for a consumer-guarantee failure.

Refunds will generally be processed using the original payment method, subject to the applicable payment provider's procedures and legal requirements.

5. Damaged, Incorrect or Faulty Products

If your product arrives damaged, is incorrect, or appears to have a fault, please contact us as soon as reasonably practicable after discovering the issue.

To help us assess your claim, please provide:

• Your order number and product details.

• A clear description of the issue.

• Photographs or videos showing the reported problem.

• Photographs of the packaging and shipping label, where relevant.

Please inspect your goods promptly after delivery, even if you do not intend to use or assemble them immediately. Early reporting helps us investigate potential transit damage and resolve issues efficiently.

We may request further evidence or arrange an inspection before determining the appropriate remedy.

Where the issue is minor and can be remedied within a reasonable time, we may arrange a repair or replacement, as appropriate under the ACL. Depending on the circumstances, replacement parts or another suitable resolution may be offered.

If a product has a major failure under the ACL, the customer may be entitled to choose a refund or replacement. Other remedies may also be available depending on the circumstances.

A failure to report an issue within a recommended time frame does not automatically remove statutory consumer rights. However, where reporting is delayed and the available evidence is insufficient to establish the nature or cause of the problem, we may request further evidence before deciding the claim. Any decision to decline a claim must be justified by the circumstances and applicable law.

6. Return Process

Step 1: Contact Us

Contact our customer service team with your order number, reason for return and supporting information.

Step 2: Return Authorisation

If the return is approved, we will provide a return authorisation and instructions. Please do not send goods back before receiving our instructions.

Step 3: Arrange Return Shipping

For change-of-mind returns, customers may be required to arrange and pay for return shipping.

For faulty goods and other claims covered by the ACL, we will advise you of the appropriate return arrangements and cover costs where legally required.

If we arrange a courier collection, please follow the collection instructions and ensure the goods are appropriately packed and accessible.

Step 4: Package the Goods

Please ensure the product is securely packed and includes all relevant accessories and components. Remove or cover previous shipping labels to avoid delivery confusion, and attach the new return label clearly.

Step 5: Assessment and Refund

Once the returned goods have been received, we will inspect them where necessary and advise you of the outcome.

Approved refunds will be processed in accordance with this policy and the ACL.

7. Inspection, Collection and Uncollected Goods

If a product is returned for assessment of a suspected fault and our assessment finds no fault or consumer-guarantee failure, we will explain our findings and provide the available evidence.

Where permitted by law, we may seek recovery of reasonable, necessary and properly disclosed collection or assessment costs. Before incurring any chargeable costs, we will advise you of the proposed charges and obtain any required agreement.

If the goods are not eligible for a remedy and remain in our possession, we will notify you and provide reasonable instructions and a deadline for collection or return delivery.

Any storage charges must be lawful, reasonable and properly disclosed. If the goods remain uncollected, we will follow the applicable requirements of the Uncollected Goods Act 1995 (NSW), including the relevant notice periods, disposal procedures and restrictions based on the type and value of the goods.

We will not dispose of uncollected goods unless the applicable legal requirements have been met.

8. Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the circumstances, you may be entitled to:

• A repair or replacement for a problem that does not amount to a major failure.

• Your choice of a refund or replacement for a major failure.

• Compensation for reasonably foreseeable loss or damage caused by a failure to meet a consumer guarantee.

The appropriate remedy depends on the nature of the problem and the applicable legal requirements.

Our voluntary warranty periods and change-of-mind return conditions operate in addition to, and do not replace or limit, your statutory rights.

If you have questions about a warranty claim, return or refund, please contact our customer service team for assistance.